Return & Refund Policy
Thanks for shopping at www.mikiohealth.com! If you are not entirely satisfied with your purchase, we’re here to help.
Return and Exchanges Policy
Mikio Health, LLC requires all returns to be requested within 30 days of receipt of your items.
Our 30-day Return Policy:
- 100% refund will be issued on your unopened item(s) returned within 30 days.
- Items must be returned in the same (or similar) condition in which they were received.
- Opened returned products will be discarded and no refund or credit will be issued.
- Refrigerated, special order, cosmetics or clearance products are non-refundable. (Sales on these products are final.).
- Gift cards, coupons, promotions, free gifts etc. are non-refundable.
Step One: Items must be properly packaged and returned at the customer’s expense. We must receive these products unopened and in new condition. Place the items you are returning in sturdy packaging. Make sure all items are packed tightly and securely as we need to receive them in new condition. We are not responsible for breakage or damage during shipment of returned items.
Step Two: Indicate whether you would like an exchange or a refund.
Step Three: Make a copy of the receipt that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.
Step Four: Please return the products to the mailing address below:
Please contact us to obtain a return address
Step Five: Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please include a copy of your receipt with your package so we can refund your shipping costs.)
When will I get a refund?
Once we receive your item, most returns are fully refunded in 3-5 business days. Please note that free returns on approved items apply to items shipped within the United States only.
Did any of your products arrive damaged?
Hang on to your shipment and DO NOT discard any damaged boxes, packaging, or products.
Please note: You may be asked to provide pictures of your damages to help in the processing of your claim.
Unopened Items – 30 Days
You will receive a full refund for unopened items in the original form of payment less any applicable discounts, shipping fees, and handling fees. Sorry, we are not able to accept returns after 30 days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us at 1-800-605-1837.